Modify the notes of a completed interaction (App)

This article explains how to modify the notes of a completed interaction in App.

Steps

1. From a completed interaction, click the edit button.

2. Click into the Notes field.

3. Enter the updated notes regarding the interaction in the field.

4. Click the edit button to save changes.

Read more

• Modify the end result of a completed interaction (App)

• Modify the interaction type of a completed interaction (App)

• Modify the subject of a completed interaction (App)

• Search for a specific completed interaction in Queue (App)

• Disposition an interaction (App)