What's new
Learning center > What's new
Stay up to date with the latest Catalyst articles, videos, and courses.
What's new at Catalyst?
Check this page at least every Friday to see what new articles and videos have been posted throughout the week to either the Catalyst Community or Catalyst Learning for You.
July 17, 2024
July 15, 2024
Previous releases
June 28, 2024
Courses
New:
Workflows foundations (learning path) Time: ~6 hours
Queue settings foundations (learning path) Time: ~7 hours
June 27, 2024
June 26, 2024
June 25, 2024
June 21, 2024
June 20, 2024
June 17, 2024
June 13, 2024
June 12, 2024
Articles
New:
Retired:
Overview: Custom fields (Console) - retired and replaced with the Overview: Objects
June 6, 2024
May 23, 2024
May 20, 2024
May 6, 2024
Feb 9, 2024
Courses
No course news this week.
Jan 19, 2024
Dec 13, 2023 to Jan 4, 2024
Articles
Updated:
Courses
New:
Quick look: Handling email interactions (eLearning) / Duration: 6 minutes
Quick look: Handling web chat interactions (eLearning) / Durations: 6 minutes
Dec 8, 2023
Nov 20, 2023
Nov 2, 2023
Oct 26, 2023 to Nov 1, 2023
Oct 4, 2023 to Oct 25, 2023
Sep 5, 2023 to Oct 3, 2023
Aug 28, 2023
Aug 21, 2023
Aug 15, 2023
New articles
Create a report to show the number of interactions waiting in a queue (Edify App)
Create a report to show the number of interactions in each queue (Edify App)
New videos
- New courses
See all the latest courses on the Training page!