Catalyst Learning for You

Welcome to training for Edify

Catalyst Learning for You is the training system for users. This is where you grow and showcase your skills.

Learn Workflows

Quick Look: Workflows course

In this course, you'll get a quick look at Workflows, like common workflows that you can create and how to build and route a workflow to trigger it to start running.

Time: ~45 minutes

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Enrollment Key: QuickWorkflows

Workflows foundations learning path

In this learning path, we’ll introduce you to the basic of Workflows, the different types of event workflows, and the mechanics for how to build a workflow. 

Time: ~20 mins per course (Total time: 6 hrs)

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Enrollment Key: FoundationsWorkflows

Learn queue set up

Queue settings foundations learning path

In this learning path, we'll introduce you to the basic concepts and processes related to configuring a queue for agents in Edify Console.

Time: ~25 mins per course (Total time: 7 hours)

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Enrollment Key: FoundationsQueues

Sneak peek

Quick Look: Edify App learning path

In this learning path, you'll take a quick look at each of the products and features of the solution, like chat, Sync, queue, Analytics, and more. This course is best for people interested in a sneak peek of each product.

Time: ~10 minutes per course (Total time: 1 hour)

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Enrollment Key: QuickLook

Video tutorials: Edify CX YouTube playlist

Visit the course catalog to enroll into more courses to continue learning about Edify.

Role-based training

 Foundations learning paths

CX Foundations

In this learning path, you'll learn the foundational concepts about being a general user of the solution. 

Time: 5 hours

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Enrollment Key: FoundationsCX

Video tutorials: Edify CX YouTube playlist

Coaching Foundations

In this learning path, you'll learn about the features that managers use for coaching inside of the queue.

Time: 3 hours

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Enrollment Key: FoundationsCoaching

Analytics Foundations

In this learning path, you'll learn the foundational concepts and features available for Edify Analytics.

Time: 4 hours

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Enrollment Key: FoundationsAnalytics

Console Foundations

In this learning path, you'll learn about the foundational concepts important admins beginning their journey in Console. 

Time: 6 hours

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Enrollment Key: FoundationsConsole

EX Foundations

In this learning path, you'll learn about the main products and features for office users.

Time: 3 hours

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Enrollment Key: FoundationsEX

Video tutorials: Edify EX YouTube playlist

Already familiar with the basics? Visit the course catalog to browse other content relevant to you.

What's new at Catalyst Learning for You?

See what new course have been published to Catalyst Learning for You by checking out our What's New page. All new Catalyst content is listed on that page each week.