Overview: Workspaces of Console

Console > Overview: Workspaces of Console

This article provides a basic overview of the workspaces in Console.

Overview

Console is where you build, design, modify, and manage all parts of your organization's account. This administrative portal is restricted to users that have the specific permissions for accessing it. We refer to these users as admins. 

Permissions and abilities to perform certain tasks in Console can vary from admin to admin based on their role in the organization.

Home

The Home button displays the homepage of Console. 

The Account menu is where you select which setting workspace to access.

The CX menu is where you select which customer experience workspace to access. 

The Numbers menu is where you select the number workspace for managing the various phone numbers, fax numbers, and/or fax devices on your account. This menu is also where you’ll access data service workspaces for looking up phone number information.

The Workflows workspace allows you to build and manage the workflows on your account. Once a Workflow is created and published, you can link it to a specific queue, phone number, web chat, and more.

Objects

The Objects workspace is where you review and manage standard objects on your account and create custom objects for your account, like adding a drop-down menu or checkbox field to a queue when you need to collect additional data from a customer.

The Queues menu is where you select which queue workspace to access.

The API workspace is where you find your API credentials as well as where you’ll review API logs and API Documentation.