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Users

Console > Account > Users

The Users workspace is sub-divided into several containers that allow you to configure users on your account.

Basic container

Overview: Basic container in Users

Log into Console

Create a new user

Enable or disable a user

Modify a user's basic settings

Overview: E911 settings

Voice container

Overview: Voice container in Users

Configure a user's voice settings

User permissions container

User's permissions container

Set a user's license type

Enable or disable a user's Contacts access

Enable or disable a user's Objects access

Email signature container

Change a user's email signature

Connections container

Overview: User CRM settings

Add or remove a connection to a custom database to a user

Modify a user's Salesforce or Zendesk connection Id

Voicemail container

Overview: Voicemail container

Configure user voicemail settings

Status container

Overview: Status container in Users

Team Views container

Overview: Team View user settings

Tag settings container

Overview: Tags container in Users

Add or remove tags on a user

Queue container

Overview: Queue container in Users

Overview: Spaces in Users

Overview: Q Auto Pause setting in Users

Configure a user's queue settings for general interactions

Configure a user's queue settings for inbound interactions

Configure a user's queue settings for outbound interactions

Queue permissions container

Overview: Queue permissions

Enable or disable user queue access

Enable or disable user queue auto login

Home List container

Overview: User Home List container in Users

Queues logged into container

Overview: Queues logged into

Log a user out of a queue

Fax numbers container

Overview: Fax number permissions for users

Assign or unassign a fax number for a user

Status container

Overview: Status container in Users

User Templates

Create a user template

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