Overview: Basic container in Users (Console)

Console  > Account > Users > Overview: Basic container in Users (Console)

This article gives an overview of the Basic container in the Users workspace of Console.

Overview

The Basic container lets you customize a user's personal details on their behalf.

In Console, navigate to Account > Users > [User] > Basic container.

Every user can update some Basic settings in App (Settings > Edit Profile > Profile > Basic container). However, the following settings can only be changed in the Basic container in Console:

Much of the information recorded in this container is displayed for coworkers to reference through the softphone directory or when viewing the user's profile details in chat.

Container breakdown

User Enabled/Disabled toggle

The User Enabled/Disabled toggle lets you grant or restrict a user’s access to an avaya.cx account.

First Name

The user’s first name.

Last Name

The user’s last name.

Suffix

The user’s preferred suffix.

Title

The user’s work title.

Email

The email address the user uses to log into the system.

Mobile

The user’s mobile phone number. This is the number the system calls if the user routes phone calls to ‘Mobile’.

Language

The primary language of the user.

Time Zone

The time zone where the user mainly works.

Reports To

The user’s direct manager. The user and their coworkers can view this in the user’s profile details.

Auth Provider

The Auth Provider menu lets you configure the authentication provider for the selected user. Authentication providers are used to prove the identity of users or system processes. A common authentication provider is Okta.