Modify a trigger of an object (Console)
This article explains how to modify a trigger of an object in Console.
In this article
What is a trigger?
A trigger is an action that takes place on an object when a condition occurs. In other words, when an object is created, modified, or deleted, a trigger can execute a workflow to automatically do something.
An example of a trigger on an object.
When you click on an existing trigger (or when you click the New Trigger button in the top-right corner of the screen), a panel flies out from the right of the screen. This is where you can create or modify a trigger.
Label: The name of the trigger
Type: What event causes the trigger to run. There are three options:
Create: Runs whenever an object is created.
Update: Runs whenever an object is updated.
Delete: Runs whenever an object is deleted.
Workflow: The workflow that runs when the trigger occurs.
Workflow Version: The version of the workflow that runs when the trigger occurs.
Filters: You can use the filter interface to get granular about when you want the trigger to occur.
For example, in the screenshot above the trigger executes when a company is created.
You could, however, add a filter to only run the trigger if a company in a certain state is created, notifying a team that handles a specific region.
The possibilities of triggers are virtually limitless.
Steps
1. Log into Console at console.avaya.cx.
2. Navigate to Objects.
3. Select the object containing the trigger you want to modify.
4. Click the Triggers tab.
5. Select the trigger you’d like to modify.
6. Fill out the Trigger Creation form to make any modifications.
Label: The name of the trigger
Type: What event causes the trigger to run. There are three options:
Create: Runs whenever an object is created.
Update: Runs whenever an object is updated.
Delete: Runs whenever an object is deleted.
Workflow: The workflow that runs when the trigger occurs.
Workflow Version: The version of the workflow that runs when the trigger occurs.
Filters: You can use the filter interface to get granular about when you want the trigger to occur.
For example, in the screenshot above the trigger executes when a company is created.
You could, however, add a filter to only run the trigger if a company in a certain state is created, notifying a team that handles a specific region.
The possibilities of triggers are virtually limitless.
7. Click the Save button to save the trigger.
Read more
Creating an object
To learn more about creating an object, see: Create an object (Console).
Note: It’s not possible to delete an object.
More about fields
To learn more about adding, modifying, or removing object fields, see the articles listed below:
More about triggers
To learn more about adding, modifying, or remove object fields, see the articles listed below: