Add a trigger to a Contacts object (Console)

This article explains how to add a trigger to a Contacts object in Console. 

In this article

What is a trigger? 

A trigger is an action that takes place on an object when a condition occurs. In other words, when an object is created, modified, or deleted, a trigger can execute a workflow to automatically do something. 

An example of a trigger on an object. 

When you click on an existing trigger (or when you click the New Trigger button in the top-right corner of the screen), a panel flies out from the right of the screen. This is where you can create or modify a trigger. 

• Label: The name of the trigger 

• Type: What event causes the trigger to run. There are three options: 

  • Create: Runs whenever an object is created. 

  • Update: Runs whenever an object is updated. 

  • Delete: Runs whenever an object is deleted. 

• Workflow: The workflow that runs when the trigger occurs. 

• Workflow Version: The version of the workflow that runs when the trigger occurs. 

• Filters: You can use the filter interface to get granular about when you want the trigger to occur.  

  • For example, in the screenshot above the trigger executes when a company is created. 

  • You could, however, add a filter to only run the trigger if a company in a certain state is created, notifying a team that handles a specific region. 

  • The possibilities of triggers are virtually limitless.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Objects.

3. Select the Contacts object you want to add a trigger to - Companies or Individuals

4. Click the Triggers tab. 

5. Click the New Trigger button in the top-right corner of the screen. 

6. Fill out the Trigger Creation form. 

• Label: The name of the trigger 

• Type: What event causes the trigger to run. There are three options: 

• Create: Runs whenever an object is created. 

• Update: Runs whenever an object is updated. 

• Delete: Runs whenever an object is deleted. 

• Workflow: The workflow that runs when the trigger occurs. 

• Workflow Version: The version of the workflow that runs when the trigger occurs. 

• Filters: You can use the filter interface to get granular about when you want the trigger to occur.  

  • For example, in the screenshot above the trigger executes when a company is created. 

  • You could, however, add a filter to only run the trigger if a company in a certain state is created, notifying a team that handles a specific region. 

  • The possibilities of triggers are virtually limitless. 

7. Click the Save button to save the trigger.

Read more 

Creating an object 

To learn more about creating an object, see: Create an object (Console).

Note: It’s not possible to delete an object. 

More about fields 

To learn more about adding, modifying, or removing object fields, see the articles listed below: 

• Add a custom field to an individual contact object (Console)

• Add a custom field to a company contact object (Console)

• Modify a field of an object (Console)

• Delete a field from an object (Console)

More about triggers

To learn more about adding, modifying, or remove object fields, see the articles listed below: 

• Add a trigger to an object (Console)

• Modify a trigger of an object (Console) 

• Delete a trigger from an object (Console)