Respond to an IVR prompt from the softphone (App)

This article explains how to respond to an IVR (interactive voice response) prompt from the softphone in App.

In this article

Enter a DTMF response by typing

1. Log into App at app.avaya.cx.

2. From a live call, click into the DTMF field.

3. Press the numbers(s) on your keyboard that correspond to the appropriate menu option.

4. Proceed with the call as necessary.

Enter DTMF with the keypad

1. Log into App at app.avaya.cx.

2. From a live call, click the Number Pad button.

3. Click the keypad number(s) that correspond to the appropriate menu option.