Configure a Status/Action Workflow on a queue (Console)

This article explains how to configure a queue to run a workflow when an interaction enters a certain status.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Queues > Queues.

3. Select the queue you want to configure a Status/Action Workflow for.

4. Navigate to the Status/Action Workflows container.

5. Click the pencil icon in the top-right corner of the container.

6. Configure the Status/Action Workflow per your requirements.

7. Click Save in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.