Create and use a Queue Template (Console)
Create a Queue Template
Log into Console at console.avaya.cx.
Navigate to Queues > Queue Templates.
3. Click the New Template icon in the top-right corner.
4. Type a name for the Queue Template in the Create Queue Template modal.
5. Click Save.
A blank queue template is created. The template contains the same settings containers as a singular queue. Configure the containers as needed. Refer to our settings container articles to learn more about configuring a queue.
Use a Queue Template
In Console, navigate to Queues > Queues.
Click New Queue in the top-right corner.
3. Select the template you created in the Template dropdown.
4. Type a name for the queue in the Name field.
5. Optional: Add a specific extension number for the queue in the Extension field.
Note: This can also be done after the queue is created.