Modify an interaction classification on a queue (Console)

This article explains how to modify an interaction classification on a queue in Console.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Queues > Queues.

3. Select the queue you want to modify the Interaction Classification for.

4. Navigate to the Interaction Classification container.

5. Click the pencil icon in the top-right corner of the container.

6. Make any changes as necessary.

7. Click Save in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.