Disable Q Auto Pause (Console)

This article explains how to disable Q Auto Pause in Console.

The Max Missed Interaction Count is the number of interactions that a queue user can miss or reject before their status automatically updates to ‘Q Auto Pause’. See Q Auto Pause setting in Users (Console). 

Set this number to zero to disable Q Auto Pause for the user. The system won’t count the number of times a user misses or rejects an interaction and it won’t automatically change the user’s status to ‘Q Auto Pause’.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Account > Users > Individual User’s Name.

3. Click the pencil in the Queue container.

4. Type zero (0) into the Max Missed Interaction Count text field.

5. Click Save.

Read more

• Q Auto Pause setting in Users (Console)

• Set Max Missed Interaction Count (Console)