Create a tag (Console)
This article explains how to create a tag in Console.
Steps
Steps
1. Log into Console at console.avaya.cx.
2. Navigate to CX > Tags.
3. Click the New Tag icon (sheet of paper with plus sign) in the top-right corner of the screen.
4. Enter a name for the tag with no spaces.
5. Configure the following fields:
Name - Use this field to change the name of the tag.
Weight - Choose a positive whole number to define the importance of the tag. This is used for prioritizing tags if there are multiple tags on an interaction.
Color - Choose a color from one of the available options or enter the color code into the text box.
Icon - Use the default icon or choose your own.
6. Click Save to create the tag or click the x to discard any changes.